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SAP Conversational AI (discontinued)

SAP Conversational AI (discontinued)

Overview

What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise…

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Pricing

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SAP Conversational AI (discontinued)

SAP Conversational AI (discontinued)

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What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.sap.com/registration/contac…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is SAP Conversational AI (discontinued)?

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration, and to create AI chatbots from scratch to automate customer support, IT service or buying journey. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.


SAP Conversational AI (discontinued) Features

  • Supported: Ease-of-use
  • Supported: Proprietary natural language processing (NLP) technology
  • Supported: Support for multiple languages and voice activation
  • Supported: Full integration with SAP portfolio and non-SAP solutions
  • Supported: Leverage data analytics

SAP Conversational AI (discontinued) Screenshots

Screenshot of Transform your customer and employee experience with SAP Conversational AI, which combines a powerful bot building platform and a digital assistant nicknamed CoPilot.Screenshot of Bot Training – Plug human-like understanding in your chatbots.Screenshot of Bot Builder – Build adaptable conversational flows through a powerful and visual tool.Screenshot of SAP Conversational AI provides a powerful building platform that allows the building of end-to-end chatbots as well as the customization of your digital assistant.Screenshot of Leverage the power of our highly performing NLP technology capable of building human-like AI chatbots in any language.Screenshot of Understand how your chatbot is used and leverage that data to improve the performance of your dataset.Screenshot of Connect your chatbot to any communication channel or CRM through our standardized API.Screenshot of Simple, unified and efficient conversational interface for the entire SAP portfolio: the digital assistant.

SAP Conversational AI (discontinued) Competitors

SAP Conversational AI (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

SAP Conversational AI was a platform used to build chatbots and digital assistants in SAP integration. Starting January 2023, SAP Conversational AI, SAP’s chatbot building platform has been set to maintenance mode. Existing customers can continue to use the enterprise edition of the product until the end of their contract.

IBM watsonx Assistant, Heyday AI, and ORAI Robotics are common alternatives for SAP Conversational AI (discontinued).

Reviewers rate Support Rating highest, with a score of 6.5.

The most common users of SAP Conversational AI (discontinued) are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(65)

Attribute Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
March 22, 2022

Platform to build different types of chatbots easily

Ashley Lanzoni | TrustRadius Reviewer
Ashley Lanzoni
Software Engineer
Niantic, Inc. (Computer Software, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
It is an accessible and very flexible software. Thanks to its integrations we can use it with different solutions to build different multilingual Chatbots for our instant messaging tools very quickly and without problems.
Pros and Cons
  • Seamless and intuitive UI/UX.
  • Provides native NLP support for different languages.
  • Ability to activate by voice
  • Multilingual.
  • It is a very intuitive platform, but prior knowledge is needed to build a chatbot.
Likelihood to Recommend
SAP Conversational AI is a powerful platform, with NLP capabilities available in many languages. It can be used for text-based chatbots. It is not limited to any particular industry or use case as it can be used by companies from different industries depending on their needs.
April 24, 2021

Sap Conversational AI, a preferred tool for AI digital assistant.

Verified User
Consultant in Information Technology
Information Technology and Services Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are using SAP Conversational AI to develop intelligent personal assistant for B2B and B2C which serve to day to day business problems to reduce dependency on live agents etc. SAP Conversational AI is a very effective and efficient platform to build chatbot as it includes very less coding to achieve simple logical solution to a problem as compared to other platforms. It has good exposure to various useful channels like Microsoft teams, Facebook etc. and has a prospect for fallback channel to live agent connectivity as well.
Pros and Cons
  • It’s rich library of message formatting and rendering and support to various languages.
  • It’s intelligent and capable of recognizing the sentiment level as well as its machine learning capability is amazing to capture the user intentions.
  • Building a bot does not need a lot of knowledge of coding and does not need a lot of coding. It’s very easy to develop and maintain.
  • Tutorial and API reference guide needs improvement so that developers can figure it solution easily. A lot of blogs have been started coming up however, the guide needs to have some examples.
  • Not enough mechanism or tutorial available for bot monitoring.
  • Limited fallback channel options for connected to live agent which does not making it open to other platforms where SAP interaction center.
Likelihood to Recommend
Very good product by SAP to build AI Chatbots quickly and deploy on any platform. Unlike other platforms it does not need extensive knowledge of coding for building bots. It comes with very strong analytical capability because of it’s multilingual NLP technology. A complete end to end platform to build, train and monitor. I liked the part of monitoring which is an inevitable part of the platform for support and making bot futuristic.

Another plus point being SAP keeps bringing and adding new features for improving user as well as developer's experience on the bot platform.
February 12, 2020

SAP Conversation AI is easy to build and use. Wish it offered more features.

Bharath Srinivas | TrustRadius Reviewer
Bharath Srinivas
Manager
Capgemini (Information Technology and Services, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We have submitted multiple POCs with clients for helpdesk and digital assistant bot scenarios. We are pushing chatbots so that they can get quick answers for their day to day issues rather than raising tickets.

Also have worked on a chatbot for the Warner Brothers studio tour. This will help them reduce the use of conventional customer care and enhance their business. Currently, they don't have 24/7 customer service and this will enable them to have one.
Pros and Cons
  • Quick build time
  • Easy integration with SAP channels
  • Not good integration with voice enabled devices like Alexa
  • Difficult to integrate with Teams and compatible messages types. Difficult to get user information when integrated. No control over user input. Not all Output message formats are supported by SAP CAI with non-SAP channels.
Likelihood to Recommend
  • SAP Conversational AI is very good when it comes to integrating with SAP channels and chatbots can be quickly developed and deployed. But when it comes to using SAP Conversational AI on multiple non-SAP channels, it is a bit of drag.
  • The new FAQ bot creation makes it easier to build a bot for this scenario.
  • The API service consumption needs a good amount of coding. An in build development approach for that would save time.
  • It also has very few fallback channels and integration with other fall back channels is cumbersome.
November 18, 2019

CAI looks promising, awaiting value

Vighnesh Kamath | TrustRadius Reviewer
Vighnesh Kamath
Lead Consultant
Syniti (Information Technology and Services, 501-1000 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Used for Ease of Approval Processes for Data Governance. Used by the specific department that does usability analysis. SAP CAI makes it easier to use the interface on the go.
Pros and Cons
  • Ease of use
  • Fewer clicks & navigation
  • Performance wise, the product is quite good
  • Does not provide out of box support for attachment upload or screenshot processing to the bot
  • The CAI Chatbot endpoint doesn't connect directly to our business logic and needs expensive implementation changes
  • Authentication process is not available within CAI, it relies on other third party provider
Likelihood to Recommend
CAI is good for handling transnational data which doesnt need extensive analysis. Processes that are to be completed on the fly. If for a particular process we need more than 8 steps, then we tend to lose the context of the conversation.
November 14, 2019

Nice but only for English

Verified User
Consultant in Research & Development
Information Technology and Services Company, 51-200 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We used it to prepare a POC for a contest. We needed to let a user insert a warning notice by just using his voice.
Pros and Cons
  • Guide new users in onboarding process.
  • Let user talk freely without reading from a screen or pressing in it.
  • Gaining general information from user before engaging a real employee.
  • Other languages besides English.
  • Let organize workflows drive the conversation.
  • More standard domains.
Likelihood to Recommend
It is really useful when used in English but I really found it difficult to use for instance in Italian. It's really important to have support for more languages because it's important to keep the use of chatbot simple.
November 04, 2019

SAP Conversational AI, through a developer's eyes

Soumalya Nath | TrustRadius Reviewer
Soumalya Nath
Team Lead
Accenture the Netherlands (Management Consulting, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
I am currently implementing it at an infrastructure company. I find the connection with SAP S/4HANA On-Premise systems is not very efficient yet. Moreover since I am implementing in Dutch, I found the entity recognition algorithm of Conversational AI shows some anomalies.
Pros and Cons
  • SAP Conversational AI is the chatbot platform for SAP product environment. It has very easy integration features with the whole SAP landscape.
  • There will soon be a lot of out-of-the-box skills available for different SAP products like SuccessFactors, etc.
  • SAP Conversational AI prototyping is free. Hence it is extremely easy to create a POC for a client.
  • Conversational AI supports internationalization very efficiently. The only problem is that there isn’t any direct tool in the Conversational AI platform which will translate intents from English to other locales.
  • With the latest release, Conversational AI bot connectors have matured a lot, hence the implementation effort for Conversational AI in an SAP landscape has been reduced drastically.
  • The Conversational AI bot building platform is very simple to use, and intuitive, hence it isn't an issue for a beginner to start working with it. For simple skills you also don’t need to code.
  • There is no option to export all intents. This makes translation of skills very effort consuming.
  • There are no data masking features in Conversational AI. Hence some clients feel uncomfortable when their data is being sent to the cloud. But Conversational AI is GDPR compliant.
  • It is tricky to implement a Conversational AI bot in a non-SAP environment. Though it is possible.
Likelihood to Recommend
SAP Conversational AI is best suited if you need a virtual assistant across all your SAP landscapes in the organization. It is not the best solution if you are using any 3rd party or legacy systems.
October 14, 2019

Work in progress.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 5001-10,000 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
SAP Conversational AI is used for an HR chatbot. It answers simple questions related to expenses but also is integrated with our SAP SF EC using webhooks, using CPI. In its current status, it serves just our UK team of about 300 employees.
Pros and Cons
  • Recognize intents in different languages
  • Easy to use
  • Channels
  • It should include scripting capabilities (just small snippets) as is very complicated to incorporate better logic when comparing memory status
  • It should provide a list of possible intents, not just the main one
  • Not easily integrated with other SAP products
  • Does not have the capability of "scanning" documents and provide answers based on that doc. Other competitors are better prepared in this regard
  • Voice recognition
  • Better tracing and logging... maybe debugging
Likelihood to Recommend
Best suited for simple scenarios.
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